Terms & Conditions.

1. About these terms

These Terms and Conditions (Terms) apply to all appointment setting, lead generation and Full Cycle Sales services supplied by Revenue Haus, a registered business name of AI Fund Partners Pty Ltd (ABN 58 683 814 646) (Service Provider, we, us), to the business purchasing them (Client, you). Each is a Party.

These Terms apply to every Revenue Haus engagement, whatever its scope, volume or structure. By paying an invoice issued by us — whether for appointments, leads or a Full Cycle Sales engagement — you confirm you have read, understood and agree to be bound by these Terms, and that these Terms govern that invoice and the services it pays for. The person paying confirms they are authorised to bind the Client.

2. Campaign schedule

Before a campaign starts we agree with you a campaign schedule covering the scope and volume agreed for your requirements, your ideal client profile and target market (B2B or B2C), booking format (phone, video or in-person), your availability and booking calendar, and the qualification criteria for your campaign.

For a Full Cycle Sales engagement the campaign schedule also covers the stages we will run for you, the sales process, scripts and materials we will use, the offers and prices you authorise us to present, and how outcomes are recorded and reported to you.

The campaign schedule forms part of these Terms. Any change to your ideal client profile, target market, criteria, booking process, offers, scripts or volume must be agreed in writing, including by email.

3. Services and delivery

We combine paid advertising, outbound calling, prospect research, qualification and booking to generate appointments or leads for you.

Under a Full Cycle Sales engagement our own sales team conducts the sales conversations, presents your offer, handles questions and objections and asks for the business — that is, we close the sale on your behalf — and follows up quotes, proposals and undecided prospects until they decide.

Appointments and leads are exclusive to you and will not knowingly be supplied by us to a competing business. Territory exclusivity applies only where agreed in writing.

We will pass you the booking details and qualification information reasonably collected for the campaign.

You must provide accurate ideal client profile, target market, product and offer information, current availability and a responsive booking contact. You are responsible for attending appointments and for all sales, pricing, product suitability, finance and contracting discussions.

4. What counts as a qualified appointment

A qualified appointment is a unique, exclusive sales appointment booked for you that, at the time of booking: (a) is with a prospect who meets the qualification criteria in your campaign schedule; (b) is with a prospect who has expressed genuine, current interest and agreed to a specific appointment with you; (c) has valid, reasonably contactable contact details, with booking details provided to you; and (d) is not a prospect already delivered to you in the prior 90 days, unless you agree otherwise.

A prospect does not need to buy from you, qualify for finance or accept your offer for an appointment to qualify. Those outcomes are outside our control.

5. Sales qualified leads

In some cases you may elect to purchase sales qualified leads instead of booked appointments, at a rate agreed in writing. A sales qualified lead is a prospect who meets your agreed criteria and has expressed interest, whom you are responsible for contacting and booking. The replacement terms in clause 7 for no-shows do not apply to sales qualified leads unless agreed in writing.

6. Full Cycle Sales engagements

Under a Full Cycle Sales engagement we manage all or part of your customer acquisition process, as agreed in your campaign schedule. This may include prospecting and lead generation, qualification, appointment booking, sales conversations and closing, follow-up and nurturing of undecided prospects, and pipeline reporting.

We are the party that sells. Our team runs the sales conversations and asks for the business on your behalf, so you are not required to pitch or close those prospects yourself. You appoint us to contact prospects and present your offer, and you must give us accurate, current and lawful information about your products, services, pricing, terms, availability and any eligibility, licensing, finance or compliance requirements, and approve the scripts, materials and offers we propose before we use them. You may withdraw or change that authority at any time in writing, and we will stop using the affected materials from the time we receive your notice.

You are the supplier of the goods or services sold and are solely responsible for them, including all representations and warranties, pricing, contracting, delivery, installation, finance, refunds, cancellations and customer complaints. We act only as your agent in generating, pursuing and closing prospects, do not form a partnership or joint venture with you, and do not provide financial, legal or tax advice.

Prospect and customer information, CRM records and pipeline data generated during the engagement belong to you. We will give you access to them, and if the engagement ends we will hand over those records and stop using them, except where we are required by law to keep a copy.

While a Full Cycle Sales engagement is running, the team assigned to you works on your campaign, and the exclusivity terms in clause 3 apply to appointments and leads we generate for you.

Appointments booked under a Full Cycle Sales engagement are subject to clauses 4, 7 and 8 in the same way as appointments booked under an appointment setting engagement.

7. Review and replacement

You must notify us in writing of any claimed failure to meet clause 4 within five (5) business days after delivery, identifying the appointment and giving reasonable supporting details. An appointment is treated as accepted if no timely notice is received, except for an issue that could not reasonably have been identified in that period.

If a qualified appointment is a prospect no-show, we will provide one replacement qualified appointment at no additional charge. Replacements do not count toward your ordered volume.

Appointments that do not proceed because of you, such as missing, rescheduling or cancelling them, or changing the agreed criteria, are treated as delivered.

8. Delivery guarantee

We guarantee delivery of the volume of qualified appointments (or sales qualified leads, where agreed) that you have ordered. If we deliver less than the ordered volume, we will keep working your campaign and supply the balance at no additional charge, or provide replacement qualified appointments under clause 7, until the ordered volume is delivered.

The same guarantee applies to the appointment and pipeline deliverables agreed in your campaign schedule for a Full Cycle Sales engagement.

This guarantee is about delivery: the number of appointments or leads delivered that meet your agreed qualification criteria. It is not a guarantee of sales, revenue or close rate, and clause 11 continues to apply.

9. Fees and payment

Fees are charged per qualified appointment (or per sales qualified lead) at the rate agreed for your campaign, as set out in your quote or invoice. All amounts are in Australian dollars and exclude GST, which is added to each invoice.

Fees for a Full Cycle Sales engagement are charged as agreed in your quote or invoice, not per appointment.

A one-off setup fee applies to each new client, and some campaigns may incur an additional data charge. Any setup or data charge is set out in your quote or invoice and advised to you before it applies.

Each invoice is payable in advance against a valid tax invoice. Campaign work starts after cleared payment unless agreed otherwise. If no due date is stated on the invoice, payment is due within 7 calendar days.

There is no lock-in contract and no retainer.

We may pause services while any amount is overdue.

10. No refunds

Once an invoice has been paid, all fees, including any setup fee and any data charges, are strictly non-refundable. Our remedy for an appointment that does not meet these Terms is replacement under clause 7, and for an undelivered volume delivery under clause 8, not a refund.

11. No guarantee of sales

We do not guarantee any sales, revenue, close rate or conversion, including where our own team conducts the sales conversations and closing for you. We are not liable for the close rates of any leads, appointments or opportunities we supply. Results depend on factors outside our control, including your offer, pricing, sales process and follow-up. Any historical results we mention are examples only, not a promise of future performance.

12. Privacy and compliance

We handle personal information in line with the Privacy Act 1988 (Cth) and applicable telemarketing and spam laws, including the Do Not Call Register Act 2006 (Cth) and the Spam Act 2003 (Cth). You must use prospect information we supply only to follow up the relevant appointment or enquiry, keep it secure, and comply with the Privacy Act 1988 (Cth).

13. Confidentiality

Each Party must protect the other Party's non-public commercial information and use it only to perform these Terms, except where disclosure is required by law or made to professional advisers under confidentiality duties. This does not apply to information that is public through no breach, already lawfully known, or independently developed.

14. Liability

To the extent permitted by law, neither Party is liable to the other for indirect or consequential loss, or loss of profit, revenue, opportunity or goodwill. Nothing in these Terms excludes, restricts or modifies a consumer guarantee, statutory right, remedy or liability that cannot lawfully be excluded or limited, including under the Australian Consumer Law. Where permitted by law, our liability for a failure in services is limited, at our election, to supplying the services again or paying the reasonable cost of having them supplied again.

15. General

These Terms and your campaign schedule form the entire agreement about your campaign and replace prior discussions on that subject. Changes must be in writing and accepted by both Parties. Neither Party may assign these Terms without the other's written consent, not to be unreasonably withheld. If a provision is unenforceable, it is severed to the minimum extent necessary and the rest continues. A delay in enforcing a right is not a waiver. Notices may be sent by email.

We may update these Terms from time to time. The version published on our website when you pay an invoice applies to that engagement.

16. Governing law

These Terms and any dispute or claim arising out of or in connection with them, including any non-contractual dispute or claim, are governed by the laws in force in New South Wales, Australia. Each Party irrevocably submits to the exclusive jurisdiction of the courts of New South Wales and the courts entitled to hear appeals from them.